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    Frequently Asked Questions

    FIND CLEAR ANSWERS ABOUT DIGITAL PLANNING AND OUR PRODUCTS, SO THAT YOU CAN USE YOUR PLANNER WITH CONFIDENCE.

    Digital Planning

    • How does digital planning work?

      Think of digital planning like your classic paper planner, but all set up on your tablet. It’s a fantastic way to cut down on paper waste and keep your space tidy since everything you need is right at your fingertips in one neat package. Typically, digital planners come as PDF files that are super interactive—you can click on hyperlinks to easily hop from one page to another! You just import these planners into note-taking apps that let you write or draw on them, making it really user-friendly and fun for people of all ages. Plus, you can customize it to suit your style with little digital stickers!

    • What do I need to start digital planning?

      To begin your digital planning journey, it’s important to have a few essential tools. Start with a tablet, such as an iPad or a Samsung tablet, and consider using a stylus, like the Apple Pencil or the S Pen, for ease of writing and drawing. Next, download a PDF annotation app to get the most out of your planner.


      GoodNotes and Notability are excellent options for iPad users, while Penly works well for those using Android. Familiarizing yourself with the app’s features and shortcuts will enhance your planning experience. With these tools, you will be well-prepared to organize your life effectively.

    • What app should I use for my digital planner?

      To get started with your digital planner, you’ll need a PDF annotation app. If you’re using an iPad, I recommend GoodNotes or Notability as they’re user-friendly and feature-rich. For Android users, Noteshelf or Xodo are a great choice.

    • What kind of iPad do I need to use?

      The iPad compatibility varies depending on which generation of Apple Pencil you are using. Here’s a breakdown:


      The 2nd generation Apple Pencil is compatible with:

      • iPad Pro (11-inch) (all generations)

      • iPad Pro (12.9-inch) (3rd generation and later)


      The 1st generation Apple Pencil is compatible with:

      • iPad Pro (12.9-inch) (1st and 2nd generation)

      • iPad Pro (9.7-inch)

      • iPad Pro (10.5-inch)

      • iPad (6th generation and later)

      • iPad Air (3rd generation)

      • iPad mini (5th generation)


      When it comes to size, it really depends on your needs; The iPad Air or the 11-inch iPad Pro is super portable, perfect for anyone who needs to work on the go. Some folks love the spacious 12.9-inch iPad Pro, to enhance creativity and immersion.Each size fits different lifestyles, making it easy to choose what works best for you!

    • Can I use the planners on my Android device?

      Certainly! Our digital planners are designed to be fully compatible with PDF-friendly apps, such as Xodo or Noteshelf. Please note that the planners will not function with Evernote, OneNote or Windows System.

    • I use Google/Apple calendar. How do I sync with the planner?

      Included, are two planners options. One planner version syncs with Google Calendar. The other version syncs with Apple calendar.


      On planners that syncs with Google calendar, from any daily page, click on a time slot. i.e. April 10, 10am. You will be taken directly to Google Calendar.com at the exact date and time.

      Feel free to add the details you want, like title, notifications, location etc. If you need to adjust the time, for instance, 10.00am to 10.15am, you can do so, just by click on the minutes, and adjusting accordingliy. Click ‘Save’ to add the event to your Google Calendar


      On planners that syncs with Apple calendar, simply click on the link that is in the planner, to install the shortcut. Once the shortcut is installed, from any daily page, click on a time slot. i.e. April 10, 10am. You will get a prompt for ‘external link’. Choose Yes. Follow the prompts to add an event to your Apple calendar. If you need to adjust the time, for instance, 10.00am to 10.15am, you can do so, in the New Event dialogue box that will come up. Click ‘Add’ to add the event to your Apple Calendar

    • How do I install fonts to use on my planner?

      On an iPad, download a font management app (like iFont or AnyFont), import your desired fonts, follow the app’s instructions to install them, and manage profiles through Settings. Use the fonts in compatible apps afterward like Goodnotes.


      To install a font on your Android tablet, download a font management app like iFont or FontFix. Open the app, select your desired font, and follow the instructions to install and apply it to your device. Use the fonts in compatible apps afterward such as Xodo.

    • How do I use digital stickers?

      Digital stickers offer endless accessibility, allowing you to use your favorites repeatedly. Import them into your planner, using apps like Goodnotes, Xodo or Penly. Once they are imported you can customize them by rotating, resizing, cropping, or repositioning as needed to fit your layout.

    Ordering

    • I haven’t received my order confirmation. What should I do?

      If you haven’t received a confirmation email, it could be due to an incorrectly entered email or a full inbox. Please contact us to verify your order and ensure you receive your files.

    • How do I download and import my planner?

      After your purchase, simply click the download link in your email. To import your planner, open a PDF annotation app (like GoodNotes or Notability) and choose the import option to select your downloaded file.

    Refunds

    • Can I return or exchange my digital purchase?

      We cannot accept returns or exchanges on digital products once purchased. Please be sure to read the product description carefully before your purchase. For further information read our Returns and Refunds Policy

    Troubleshooting

    • Why aren’t my hyperlinks working?

      If your hyperlinks aren’t functioning, it may be because they require you to be in ‘Read’ mode in apps like Goodnotes 6. You can activate this mode by clicking on the Read Only icon at the top of the screen. If you’re using a different note-taking app, look for something like a Hand tool or try long-pressing the hyperlinks.


      Also, if the planner didn’t download completely, it can cause some links to break, so double-check the total number of pages in the original planner file within your Files app. If this happens, try re-downloading and importing it again. Sometimes, a brief lag or surprise glitch can affect the hyperlinks too, especially if pages were accidentally deleted or moved around.


      Keeping your app updated and making sure not to delete any linked pages will also help maintain functionality on the hyperlinks.

    Need More Help?

    If you have any questions or need help with your purchase, feel free to get in touch here — we’re happy to help.

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        • NEED HELP?

          FAQ

          CONTACT

        • POLICIES

          PRIVACY POLICY

          RETURNS & REFUNDS POLICY

          TERMS OF SERVICE

        • PLANNING TIPS

          BLOG HOME PAGE

        © 2025, Gainful Planners. All rights reserved.

        Be Inspired To Plan

        Planning tips, updates + exclusive freebies, straight to your inbox. Unsubscribe anytime.

          Built with Kit

          Be Inspired

          To Plan

          Planning tips, product updates, and freebies — straight to your inbox. Includes 10% off your first purchase.

            Built with Kit
            • HELP

              FAQ

              CONTACT

            • POLICIES

              PRIVACY POLICY

              RETURNS & REFUNDS POLICY

              TERMS OF SERVICE

            © 2025, Gainful Planners. All rights reserved.